FAQ
Asked, answered
Getting started
How does the medical intake work?
It's an online questionnaire that takes about ten minutes. A licensed provider reviews it before anything is prescribed or shipped. Labs are ordered where the medicine requires them. No video visit unless your provider requests one.
Is this available in my state?
The intake asks your state first; if we can't treat there yet, you'll know before answering a single health question.
What if I don't qualify?
You'll hear why in plain language, at no charge. Some applicants are declined every week; that's what provider review means.
Prescriptions & safety
Are these prescription treatments?
BHRT and the medical weight program are prescription therapies gated by provider review. Supplement protocols (Foundation Stack, NAD+, Sleep) are not prescriptions and ship after a short screening.
What is BHRT?
Bioidentical hormone replacement therapy uses hormones structurally identical to the ones your body produces, dosed against your labs to restore levels that decline with age, and re-checked quarterly.
Are GLP-1 medications safe?
They're effective, prescription-only medicines with real side effects and contraindications. That's exactly why the program includes monthly provider check-ins, dose titration and lab monitoring, and why a clinician decides eligibility.
Billing & shipping
Do you take insurance?
Protocols are cash-pay with the full price shown before checkout. In-person visits at Curtis Family Clinic accept most major commercial plans and Medicare.
How does shipping work?
Monthly or quarterly, discreet packaging, tracking on everything. Temperature-sensitive medication ships cold-chain.
How do I cancel or pause?
From your account page, in two clicks. Pausing holds your protocol and your pricing; canceling stops future shipments immediately. No phone call, no retention script.
Where is my health data kept?
Intake answers and results are handled as protected health information under our privacy practices. Records from clinic care live in the My Health Record patient portal. We never sell health data.